Privacy Policy, Refund Policy, and Ts & Cs

 

 

Privacy Policy
 

At Jimmy & Nath, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you make a purchase from our website.
 

1. Information We Collect:
 

• Personal Information: When you make a purchase, we collect your name, email address, shipping address, and payment details.

• Non-Personal Information: We may also collect non-identifiable information such as your browser type, device information, and browsing behavior.
   

2. How We Use Your Information:
 

• To process and fulfill your orders.

• To send order-related communications (such as confirmations and shipping updates).

• To improve your shopping experience and personalize our offerings.

• To comply with legal requirements.
   

3. Data Protection: We take reasonable precautions to protect your information. Your payment information is encrypted using secure technology during transactions.
 

4. Sharing of Information: We do not sell or rent your personal information to third parties. However, we may share necessary information with trusted third-party service providers (such as shipping companies) to complete your order.
 

5. Your Rights: You have the right to access, correct, or delete your personal information by contacting us. You may also opt out of promotional communications at any time.
 

6. Changes to the Privacy Policy: We may update this Privacy Policy from time to time. All changes will be posted on this page.

Refund Policy
 

We want you to be happy with your purchase, but if you are not satisfied with your cap, we offer a refund under the following conditions:

1. Eligibility for Refund:

• Refunds are only accepted for items that are unused, unworn, and in their original condition with all tags and packaging intact.

• Refund requests must be made within 30 days of receiving your order.
   

2. How to Request a Refund: To request a refund, please contact us using the contact tab at jimmyandnath.com. Include your order number and the reason for the return. We will provide you with instructions on how to return the item.

3. Return Shipping: The customer is responsible for return shipping costs unless the item is defective or we made an error in fulfilling the order.

4. Processing the Refund: Once we receive the returned item, we will process the refund to your original payment method within 7-10 business days.

5. Non-refundable Items:

• Items that have been worn, used, or damaged after receipt.

• Sale items or custom-made products (if applicable).

Terms & Conditions
 

By making a purchase from Jimmy & Nath, you agree to the following terms and conditions:
 

1. General Terms:

• You agree to provide accurate and up-to-date information when placing an order.

• We reserve the right to refuse or cancel any orders if we believe there is an issue with the order, such as fraud or a pricing error.

2. Pricing and Availability:

• Prices are subject to change without notice. The price of the cap is the price listed on our website at the time of purchase.

• While we strive to ensure product availability, we cannot guarantee that an item will be in stock at the time of purchase.

3. Shipping and Delivery:

• We will ship your order to the address provided at checkout. Shipping times may vary depending on your location.

• We are not responsible for delays caused by external factors such as weather or postal services.

4. Limitation of Liability:

• Jimmy & Nath is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of the cap or any issues related to your purchase.

5. Governing Law: These terms and conditions are governed by and construed in accordance with the laws of NSW, Australia. Any disputes will be resolved through binding arbitration in NSW, Australia. 

6. Changes to Terms: We reserve the right to update or modify these terms and conditions at any time. The updated version will be posted on our website.